Frequently Asked Questions

If your question is not listed or answered on this page, you may find what you are looking for on our Customer Service Page.

What is your return policy?

We want you to be fully satisfied with your purchase! You can return unused goods within 15 days of receipt for any reasons and we will refund your money, except for shipping charges. Returned products must be in their original condition and packaging. We will refund shipping costs only if the return is the result of an error on our part. Any defective goods will be replaced at our cost. However, we must be notified within 48 hours of receipt that your product is broken or defective. Please contact us via email at hilandsales@hilandscigars.com or by phone at 800-777-4854 to arrange for your return.


How can I contact you with questions?

Call Scott or Devan at 1-800-777-4854 or you can e-mail us at hilandsales@hilandscigars.com.


Where are you located?

In sunny Scottsdale Arizona!

6917 E Thomas Rd
Scottsdale, Az 85251


What are your store hours?

Monday - Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5 PM
Closed Sundays


Do you sell Cuban cigars?

Of course not, that would be illegal. We sell many different types of cigars though, many of which are just as good if not better!


Do you charge taxes?

Yes, we must charge sales tax to customers that reside in Arizona in accordance with state laws.


What if I do not see the cigar I am looking for on your web site?

Call us! chances are we have it or can get it for you and add it to the site. 800-777-4854