Shipping Policy

Processing Time: Orders typically process within 24-48 hours of being placed. Orders placed on weekends or holidays will begin processing on the next business day.

Domestic Shipping

We offer a range of shipping options for our domestic customers. Choose from standard, expedited, or next-day shipping, depending on your needs.

International Shipping

Hiland’s Cigars ships to select international destinations. Please check our list of serviced countries before placing an order. Note that customs duties and taxes are the responsibility of the recipient.

Age Verification

Due to legal requirements, we must verify that customers are of legal age to purchase tobacco products. Ensure your details are accurate to avoid any delays.

Shipping Restrictions

Certain jurisdictions have restrictions on tobacco products. It’s crucial to be aware of local regulations before placing an order.

Returns and Refunds

If you’re not satisfied with your purchase, please refer to our Return Policy page for details on returns and refunds.

Why Choose Hiland’s Cigars?

Fast Order Processing

We value your time. Our dedicated team ensures that orders are quickly processed and dispatched, so you can enjoy your products sooner.

Dedicated Customer Service

Your satisfaction is our top priority. Our customer service team is always ready to assist with any queries or concerns. Whether you’re looking for product recommendations or have questions about your order, we’re here to help.

Quality Packaging

At Hiland’s Cigars, we understand the importance of preserving the integrity of our products. We invest in high-quality packaging to ensure that cigars and tobacco arrive at your doorstep in perfect condition, retaining their freshness and flavor.

Tracking Your Order

Once your order ships, you’ll receive an email notification with tracking information. Use this to monitor your package’s journey and estimated delivery date.


Should you have any questions or concerns about shipping or any other aspect of your order, don’t hesitate to reach out to our customer service team. We’re committed to ensuring a seamless shopping experience at Hiland’s Cigars.

Thank you for choosing Hiland’s Cigars, where we pride ourselves on delivering premium brands at discount prices directly to your door.

To top